Contact us
E-mail support@urinomapa.com. In the app, Settings → Contact Support opens a pre-filled e-mail. Tell us which phone you use, the app version and what happened. We read every message and reply in English or Czech.
A place is wrong, closed or missing
- Wrong or closed: open the place in the app, tap Report and choose what is wrong. You can also suggest an edit there.
- Missing: tap Add on the map and place the pin where the toilet is.
- Inappropriate review or user: use Report next to it in the app, or e-mail us as described in the Terms of Service.
Adding, reviewing and reporting need an account. Browsing, search, filters and walking directions work without one.
Account and data
- Delete your account in the app under Settings → Delete Account, or by e-mail. Details on the Account Deletion page.
- My Needs is stored only on your phone. You can delete it in My Needs.
- For access, correction or other privacy requests, see the Privacy Policy or e-mail us.
Tips and purchases
Tips in the Tip Jar on iPhone are optional and don't unlock anything. Since WayLoo 3.0 on iPhone there is no paid tier: every feature is free. Apple and Google handle payments, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android in Google Play. An active subscription from an older version is cancelled in your App Store or Google Play settings; deleting the app or your account does not cancel it.
Last updated: 2 November 2026